Turn Every Journey into Better Ratings & Repeat Bookings
Understanding your passengers is the key to improving service quality and increasing direct bookings. With Digilution’s third-party feedback system, you get honest insights, better online reviews, and actionable improvements — without burdening your internal team.
What This Service Does?
We connect with your passengers after their journey to collect genuine feedback about their travel experience.
- Capture real passenger opinions across routes
- Identify service gaps and operational issues
- Encourage happy customers to leave public reviews
- Share structured feedback reports with your team
How It Works
Data Sharing – You share passenger details (name, phone number, route, travel date)
Review Push (for happy passengers) – Satisfied passengers are guided to post reviews on: Google, RedBus, and other booking platforms of your choice
Issue Reporting (for negative feedback) – Any concerns are documented and shared with your team for action
Outbound Calling – Our team calls passengers shortly after their journey
Feedback Collection – We ask structured questions covering: Bus cleanliness, Staff behaviour, Punctuality, Overall experience
Why This Matters for Your Business
- Increase Positive Reviews → Builds trust and improves online visibility
- Reduce Negative Public Feedback → Resolve issues before they go public
- Get Real Passenger Insights → Know exactly what needs improvement
- Improve Customer Experience → Leads to repeat bookings
- Boost Direct Bookings → Better ratings = higher conversion
What You Get
- Daily/weekly feedback reports
- Route-wise performance insights
- Review tracking support
- Structured issue logs for quick resolution
- Consistent follow-up process without internal effort
Pricing Model
Our pricing is designed specifically for bus operators:
Charged per one-way trip (per route basis)
Example: Bangalore → Chennai (daily/monthly route)
👉 This ensures predictable costs aligned with your operations
Who This Is Ideal For?
> Bus operators looking to improve ratings on Google / RedBus
> Operators struggling with negative reviews
> Brands aiming to build a strong online reputation
> Teams that don’t have bandwidth for regular feedback calls
Why Choose Digilution?
- Industry-focused approach (bus operators only)
- Structured and consistent feedback process
- Focus on both reputation + operations improvement
- Helps you turn passenger experience into a growth driver